Shipping & Returns

At Essel's we aim to get your order to you as quickly and efficiently as possible. Here's what you need to know about our shipping options:

Shipping Costs: Shipping costs are calculated based on your location and the size of your order. The exact cost will be displayed during checkout.
Delivery times: We will process and ship your order within 1-3 business days. Delivery time depends on your location and the shipping method you choose. Within the Netherlands, you can usually expect your order within 3-5 business days.
Track & Trace: Once your order has been shipped, you will receive a confirmation email with a Track & Trace code, so you can track your package until it arrives at your door.

Your satisfaction is important to us! If for any reason you are not satisfied with your purchase, we offer an easy returns process:

Return Period: You have 30 days from the delivery date to request a return. Make sure the items are unused, unwashed, and in the original packaging.

How do you return?

Please contact us at info@essels.nl to register your return. Please state your order number and the items you wish to return.
We will send you a return label and further instructions.
Pack the items carefully, stick the return label on the package and take it to a post office.

Return costs : The costs for return shipments are at the expense of the customer, unless the product is defective or incorrectly delivered. In that case we will reimburse the return costs.

Refunds: Once we have received and inspected your return, we will process your refund within 5-7 business days. The amount will be credited back to the original payment method.

Exchanges: If you would like to exchange an item for a different size or color, please follow the same process as above. For quick service, we recommend reordering the desired item and returning the original item.

Do you have any questions about your shipping or return? Feel free to contact us at [your email address]. We are happy to help you!